We offer a Day warranty on any defects or problems encountered with our products. We understand that items may be damaged due to improper delivery or the recipient’s lack of care for the item. Because of this, we provide the following coverage on items within days:
- Movement of loose or unsecure diamonds
- Polishing of any metal blemishes or scratches
- Re-sizing of any ring that does not fit
- Metal work or soldering for any security locks/clasps/hinges
Rafaello & Co. will provide free repairs for any item that is deemed defective. If an item is unable to be repaired, Rafaello & Co. will be sure to exchange the defective item for a new item at no additional cost.